A YouTube episode (Business Turnaround Show) where Mike Andes visits 19-year-old Kai of Homey Window Cleaning in Utah to diagnose business problems—poor revenue tracking, high employee churn, low customer retention, and training gaps—and to create a six-week turnaround strategy aimed at improving operations and preparing the business for a potential sale in five years.
Today we're in Utah visiting Kai from Homey Window Cleaning. If Leslie's giving us a problem, though, call her, text her, blow up her phone and get a yes or no. I don't want to worry about her anymore. Kai is 19 years old. He is shooting for $500,000 in revenue this year. My goal is in five years to sell it, but cash is low and he doesn't know his numbers. Why don't we have any revenue reports? I didn't pull it from my last software. Super big mistake. Kai had six employees last year, but only one lasted five months, and he's gonna leave in three days. Churn was a big problem with your team last year. I was hiring a lot of older guys. It's harder to, like, listen and work for a 19 year old. Our training wasn't very good.
I've been here for about one and a half, two weeks. We offer at least, like, eight to 10 different services. I'm just in the middle of learning them all.
That stinks if it takes me two months to train them on all these services. Also, very few of his customers come back after their first service. Our service, when we were working together wasn't the best. We weren't getting many repeat clients. We just didn't seem very legit. This is the Business Turnaround Show. My name is Mike Andes. I'm the founder of Augusta Lawn Care, where we have over 175 locations around the world. And I travel the country fixing struggling businesses. Our goal is to give Kai a strategy to turn around the company in the next six weeks and take control of his business.
