Short YouTube transcript excerpt of a conversation led by Mike Andes about a miscommunication: an 87‑year‑old customer was surprised to learn her grandson had set up service via email using his address, which she did not understand. The speaker links this example to similar problems when renters or HOAs contact service providers on behalf of property owners.
This customer's grandson actually set up service through email and through the website, but yet this customer did not understand that.
I'm 87 years old. I do not have a computer or a phone or I'm on a LAN phone right now.
Right.
Where was it he. That I got this estimate? He had my phone number and my address, of course, and I don't understand it. What's going on? What are they selling chocolates? What? Is it possible for me to get it in writing in my mailbox, but.
We got an email address for this person.
Yeah, that's Jeff. That's my. Yeah, my grandson.
Okay, so he must have set this up, and he gave his email address for us to communicate with.
No, I've got your ad, honey. I've got it in front of me. Does not say anything about her.
This type of miscommunication can also happen with renters and HOAs, where the property owner. The person living on the property, isn't the one that actually made contact with us as a service provider.
