Short transcript of a phone call between a dissatisfied customer and a lawn-care representative (Mike Andes). The customer accuses the crew of failing to collect yard debris—calling it “elder abuse” and threatens to contact Pinellas County police—while Mike Andes notes the customer approved the work during a walkthrough with the project manager.
I guess the lawn care of you. How may help you? Yeah, I received a call from your lawn guy saying he picked up every single stick he's full of. Because I just made a pile and there's still more branches in my yard. So what I'm going to do is call the Pinellas county police so they can see that your work is nothing but a guy liar.
Here's the kicker. She did a walkthrough of the whole property with the project manager before he left, and she approved the work. And then she called the office right after he left.
Okay, thank you. Because that's elder abuse. He said he picked up every single stick. Funny, I just made a pile in this. Still, he didn't even go around the whole yard. The backyard. There's sticks everywhere.
And I'm calling the police and reporting your company. Okay, I do understand.
