Short transcript from a YouTube video by Mike Andes capturing a customer–service conversation. Speakers discuss that the provider requires a credit card on file before scheduling services, the provider is booked out multiple weeks, and the customer demands a callback within 48 hours (which the staff cannot guarantee).
So when does someone get back to me? When does this process start?
Yeah, it looks like it's still getting scheduled, but we do require a card on file before we can schedule services.
Yeah, let's put a card on file. And someone had better call me in 48 hours.
All right? I can't guarantee. I can't guarantee.
That, but I can't guarantee I'm going to use your service after 48 hours.
All right?
We're booked out, like, five or six weeks. I can't put you in front of the line of everyone else's accepted jobs. Put credit card information on file and have been on the schedule for a long time.
