A short conversational excerpt from a YouTube video ("We Got an APOLOGY from a Customer") where two speakers recount that a crew could not finish spraying along a fence line at a customer’s (the speaker's mother) property. They discuss that the crew were not at fault, and emphasize approaching the customer with compassion and kindness.
The boys was out at my mom's just a little bit ago. They mowed everything just like it does. And then they were supposed to spray along the fence line. You know, my mom got out there and the poor guy, he was probably ready to pull his hair out, get out there. And they're like, what the heck are you telling us to do? I feel really bad. I just wanted to let you know that it's not the boys fault if they couldn't get it all done.
Even though we won't approach her differently, I just want to make sure the crew is aware so that we show a little bit of compassion there and make sure she's approached kindly.
Well, she was.
