A lawn-care company refused to mow a customer's backyard full of dog droppings after repeated warnings. Mike Andes explains the crew won't do cleanup work like that as routine service because it's a health hazard for his guys.
I took off my five stars off Google already. I took them off. You know, I didn't write anything bad, but I did take off my 5 stars.
This customer is mad because we mowed their front yard. But when we got to their backyard, it was so filled with landmines and dog droppings that we decided the crew could just leave the property. Now, we charged them because we had told them already for the past two visits that this was a problem and we had gone ahead and mowed it. It's unconsiderate to the guys time and time again. The first job or two of the day, you have to get that stuff all over their face, all over their clothes, and smell like that the rest of the day. Ultimately, we email, text message, phone calls, we warned the customer, told them we were coming, and just kept getting worse. We know that some lawn care services provide dog dropping, pickup, and that's an extra service they can charge for. But we've decided that's something we don't want to put our guys through and we do our best to communicate that with the customer prior to service every single visit.
