Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

When the CUSTOMER is MAD because THEY DIDN'T PAY! 🤬

8 Mar 2023 · 1 min

Watch on YouTube

0:43

A short YouTube video (by Mike Andes) showing a customer service phone interaction in which an angry customer complains about receiving a collection/past-due notice, agrees to make a one-time payment by credit card to stop further notices, and the agent processes a $55 MasterCard payment successfully. The clip centers on the emotional tone (frustration) and the resolution via payment.

Questions this video answers

March 8, 2023.

MasterCard (credit card).

$55.

Chapters

Received a collection notice from you guys get sad about that.
I'm so sorry to hear that.
Well, me too. And I'm very, absolutely disgusted. And now I'm getting these past due notices. I want to get this resolved and I'm really upset about I want to get paid. I'll go ahead and do it via credit card, which I hate doing. Might I? I like to do things by sending texts. I don't like to do credit card things, but I'm forced to so that this doesn't continue.
Well, I can process a one time payment. We do not save your card information.
Go ahead and make a payment using a MasterCard.
And I'm going to process that card today for $55. That payment was successful.
Appreciate you. You've been very nice and I, you know, I've been upset.
How can I help you today.