Mike Andes discusses why flexibility in scheduling matters for a lawn care business. He covers how to handle customer concerns about service timing and manage weed problems when you can't always stick to a fixed routine.
I was happy that they skipped it. I didn't make a big deal about it, except now I have to make a big deal about it because they were always mowing on Monday. This is Tuesday, and this isn't a holiday week. And then next week is a holiday week, and that's going to be even more confusing.
When I first started my lawn care business, I would always try to accommodate the exact time restrictions that customers had. However, as I got more employees, I had to make sure that we give ourselves flexibility because of weather and scheduling. And now we typically give a plus or negative one day for service, which means if I tell you Wednesday, it could also be Tuesday or Thursday if the weather's crazy, or if we're in spring rush and the grass is growing extremely fast and we're running behind in.
That estimate, we do say we can come plus or minus a day, depending on weather and scheduling. So they were a little bit behind, so they weren't skipping it.
You know, I hope they do a good job on the emerging weeds, because I can see he's out there working on it now, and I do see.
They have weeding every two weeks.
Okay, well, that's probably going to work.
All right. Anything else?
