This content was created by Mike Andes. This content was uploaded by Mike Andes. This is a YouTube video titled "Why I set a 75% efficiency rate for my team" created on April 12, 2024, featuring Mike Andes discussing his approach to scheduling and efficiency expectations for his team, including accounting for a 25% waste in scheduled hours.
When it comes to scheduling, I expect to have an efficiency score of 75% for my team. This is due to waste and the fact that people are going to do no shows. What that means is even if I'm going to have my team members work 40 hours in the week, I'm going to have them clocked in for 40 hours. I don't expect them to get 40 budget hours worth of work done on the customer's property. I expect a 25% waste. And so what that means is I'm only going to schedule 30 budget hours for every 40 hours that my team is clocked in.
