Mike Andes says any SaaS provider can technically access customer data, and Copilot backs up yours for restoration. He's run four businesses without misusing competitor data and promises he won't share yours with franchisees or use it for personal gain.
Questions this video answers
May 3, 2023.
Yes — the speaker says 'they have your data 110%.'
Yes — Copilot backs up users' data and can restore to a previous day ("put you back to yesterday").
According to the speaker, no — he states he has never misused competitor data across his past businesses.
Chapters
Foreign.
Concerned because I myself have potential access to their data and can be seen as a competitor because we have Augusta Lawn Care. And so if you're a lawn care landscape professional in the green industry, you might see Augusta Lawn Care as a threat. And so I want to address that because it's definitely a real thing that you should think about. Ultimately, if you use any software as a service called SAS, they have your data 110%. They see it all. Why? Because you need them to store it. You need them to back it up. And at Copilot, we back up data for our users, so if something goes wrong, they can go back to yesterday's data and pull that back up. Because it's stored on our servers, I could potentially, yes, have access to it. You should not be concerned so much about whether a company has access to your data, but are they going to misuse it? You want them to have access. You want them to be able to give it back to you and be able to store and export files and hopefully do a time machine and put you back to yesterday after you. If you mess something up like crazy, you want that. However, you don't want them to misuse that data. And that is the only thing that I can really rely on, and that's my track record. I have plenty of data that I could have misused. In years past at Lawn Care Web Design and Home Service web Design, we have built hundreds of websites for the direct competition to Augusta Lawn Care. And never one time, not one single time, have I misused that data, taken someone's information, and I have thousands of customers contacting our competitors. I have thousands of estimate request forms coming in every single day that I could potentially, yes, take that data and give it to a franchisee, give it to someone inside of Augusta Lawn Care. That has never happened one single time. Furthermore, not only from a website and from a marketing and input of leads perspective, have I already had that data in my hands and never misused it. Furthermore, we actually home search service cpa, where I actually do the taxes, see the financial data and already have access to the CRMs of many of our competitors across the country. Not one single time has anyone ever been able to say that I have misused that data, taken that data and used it for the good of Augusta Lawn Care, or given it maliciously to a franchisee that is in competition with one of our users. If you think about it from my perspective, it'd be stupid for me to ever do that and jeopardize everything I've built and the whole goal of Augusta is to change the level of professionalism in the landscaping industry. And me doing one misplacement of data between a franchisee and a a user of Copilot would jeopardize not only that mission, that goal, but the trust that I have with every single user in every single business that I have ever started inside the industry. It has never happened and it never will happen. What I will use Copilot's data for is to be able to educate the industry, make it better. But I will never single handedly take your data and give it to Augusta long Care franchisees or use it for my personal gain. Because yes, I actually compete with locations that I own, with people that use Copilot. I build their website and I run their taxes for not one single time I misused that data. And that will never, ever happen.
