A customer disputes a $400 lawncare bill for two hours of work. The service rep says that was the quoted price with a discount applied. The customer thinks the work was too simple to justify the cost.
So who. Is there somebody else I can talk to? Is there a manager or an owner or somebody that I can actually have a conversation with?
No, I can help you. I just. There is. We just have to talk to the people that worked on the property.
So I understand they give a discount, but I'm still not paying you $400 for two hours of work. All he did was weed eat, break it up and leave and take it. That was it.
That's the price that they had given for that work that was being quoted.
I don't. I don't know what's going on.
Look, you accepted the estimate based upon the work that was to be done. Should we just take way longer and that would make you feel better if we took 20 or 30 hours to get the job done that we could get done in two because we're really efficient, we get great equipment and we train our guys really well.
