Mike Andes shows how Field Force's new upsell button lets technicians pitch seasonal services like mulch installation or bush trimming right at the job site. The system sends the customer a text or email instantly, turning a service call into a sales opportunity that can boost revenue.
When it comes to operations, one of the things I like most about software is you can create these systems to make cost centers profit centers. And so in the past, a cost center was, well, I had to go pay my crew to go to the property and do the work. You say, well, I can't get around it. I have to do it. It's operations. I have to do the work itself. Well, we've made it now where inside of the Field Force mobile app, they can have a button, they upsell the customer immediately, and you can have it prescribed the 3 or 4 services that you know are seasonally specific to your area and be like, oh, they're on a mowing service? There's gonna be a dropdown for 4 options: mulch installation, bush trimming, bed maintenance, and winter services. And I'm gonna have a dropdown and allow my crew to tap on one of those. And I can either A, automate a text or email going to the customer, or just have it notify my dispatcher and I can send that out manually myself. This upsell feature allows you to be able to dramatically increase your revenue from what used to be a cost center, which is I have to send people physically to the house. And so instead of thinking of this as a, a cost, how can I turn my operations people, my employees out in the field, my technicians into salespeople actually generating revenue? Because that's the thing that we all love to do, the sales side, getting more jobs, getting the work. But how can I turn the cost center, the technician, the actual delivery of my service into the ability to generate more revenue?
