Interrupting to add your own point means you're not listening, you're waiting to talk. Real listening comes from curiosity about what someone else thinks. When you interrupt, you hurt the relationship and waste time.
The moment we're interrupting because we think we know where they're going, right, we're actually just responding. We're not listening. We just listen for our moment to jump in versus listening for curiosity and new understanding. So when someone talks, are you in a place of curiosity looking for new understanding? Are you looking to contribute? If you're looking to contribute, we're probably in an interruption mode. All right, so that becomes super important for us to understand as we look at that. Once again, remember, efficiency is lost when pain is caused. That's true in everything we do as owners and teachers. Super important that we understand that. All right.
