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People are more likely to listen to you when they feel you've listened to them first. Take notes, summarize what they say, and ask if you got it right. This simple move signals their input matters and makes them more open to your ideas.
People are more likely to listen to you when they feel you've listened to them first. Take notes, summarize what they say, and ask if you got it right. This simple move signals their input matters and makes them more open to your ideas.
If you want people to believe that they have influenced you, learn to listen to them. Really listen to them. I don't care which political party you're in in the United States. Most Americans now believe that the government has stopped listening to us. Amen. Even if we agree with what they're going to do.
Who the hell says that?
I'm not going to get into a political debate. I'm only going to tell you that even the people who happen to agree don't think they're listening, right? If you want people to be influenced by you, first they have to believe they have influenced you. Take notes. Taking notes indicates to the other person They have said something that is important to you. Learn to take notes. Whether you need to take the notes or not in order to remember what's important, write stuff down. I don't care if you write down your grocery list. Write stuff down. It appears that what they're saying is important. As a professional speaker, I love it when you write stuff down. I don't know that you're not writing down, he's an idiot. I think I'm saying something important if you write it down. So does your customer. Summarize what they said. If you've ever taken an active listening class, they teach you this. Summarize what they said. And then ask in whatever is an appropriate phraseology for your comp— for your culture and your style, Basically, the question you want to ask is, did I get it right? Did— I have repeated back to you what I think you said. Have I got that right? And different countries will do that in different ways, but the key here is to get feedback from the customer that they agree you understand what they said. Thank you.
