Morgan GillisFounder & Owner of Client Success Solutions LLC

Automations Won't Get Them to Show Up

29 Jul 2026 · 1 min

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0:35

In this short monologue, the speaker advises that after a prospect books a session, you should instantly send them a direct message (DM) asking for their video scores, providing a single clear link. Waiting even a couple of hours dramatically reduces response rates. The speaker stresses that automated messages are ineffective for prompting action, so they should be avoided. Additionally, communication should occur on the same platform the prospect is already using (e.g., Instagram) to increase compliance.

Chapters

The thing that works is immediately we have to be like, hey, saw that you booked in, can you send us these scores when you get a minute? We just remind them about the thing, but as fast as we can in the DMs, because even if we wait 2 hours later, the chances of us getting the freaking video scores back just goes down and down and down. And it doesn't matter that it's on automation, they just don't do it. I never rely on that because it usually never gets people to do the thing. So as soon as they book, I'm like, hey, saw you booked in, when you get a minute, can you send me this thing? And I send them one link and get one thing. But if you're talking to me on Instagram, you might as well communicate in the, the channel that they're already in with you.