Peter Winick observes managers increasingly turning to on-demand resources for immediate workplace challenges, like handling difficult conversations, instead of formal training. He questions whether this just-in-time learning trend spans different demographics and regions, and frames the growing need for readily available, off-the-shelf help for specific daily tasks.
Now what's happening is the way people are learning, for lots of reasons, is to do-it-yourself. Geez, tomorrow I need to have a difficult conversation with an employee. Uh-oh, they probably taught me something about that 8 years ago during onboarding. Let me go look around to see what I can pull down right now for this thing I need to do tomorrow as a manager. Are millennials all doing that? Is Israel doing that? Everybody's moving in that direction, as opposed to putting the fire hose to your head and filling it up with things that come out the other end. It's what do I need to do tomorrow with a client, with an employee, with a whatever, and do you have something that can help me in that case?
