Employees want learning when they need it, not months of upfront training. Millennials and Gen Z especially reach for quick, on-demand help for specific moments like tough conversations with staff or clients, rather than sitting through traditional onboarding programs.
Now what's happening is the way people are learning, for lots of reasons, it's the do-it-yourself piece. Tomorrow I need to have a difficult conversation with an employee. Uh-oh, they probably taught me something about that 8 years ago during onboarding. Let me go look around to see what I can pull down right now for this thing I need to do tomorrow as a manager. And the millennials are all doing that. The Zs are all doing that. Everybody's moving in that direction as opposed to putting the fire hose to your head and filling it up with things that come out the other end. It's what do I need to do tomorrow with a client, with an employee, with a whatever, and do you have something that can help me in that case?
