Joe Ward uses a basketball scenario to explain how leaders calm panicked teams. Starters and star players need intense, challenging coaching, while bench players need gentler guidance. The key is adapting your approach to each person's capacity to handle pressure.
Learning to get a group of people to come together, learning to manage other people's emotions. So if I'm playing, if we're playing basketball, we're down by 10 and everybody's ready to freak out, right? Somebody's got to be the calming voice. Or this happens with inside our business in terms of a base shop. One of the things I had to learn over the years that has to do with this You can't coach everybody the same. No, the last guy on the bench doesn't get the same level of coaching that the star gets or the starter gets, right? There are some, there are some players that can handle what you would consider tough coaching. There's some that are, that cannot, right? So that is something that I learned from sports.
