A leader questions whether their organization actually delivers what it promises, noting that most people skip follow-ups and accountability. Even when it's hard, doing the right thing matters. They selectively invest time in people likely to follow through, but still offer the option to everyone.
So are we doing the right job for the consumer? And yet we say we are. No, we're not. We're not. And it's tough because I know a lot of people in my hierarchy, they don't want to do them. They don't want to do them. Why? Because do most people follow through in their F&As? No. But is it still the right thing to do? Then that's what we should do. Then you gotta decide who to. I'm telling you upfront, I don't do an F&A on everybody, 'cause some of 'em, I'm not gonna waste my time on somebody that's not gonna follow through anyhow, and I'm pretty good at judging what people are gonna do, but at least I'm gonna give 'em an option. Remember the book Go for No?
