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In this brief monologue, the speaker defines resilience as both a personal and business concept. Resilience is described as the process and outcome of successfully adapting to difficult or challenging life experiences through mental, emotional, and behavioral flexibility, as well as the ability to adjust to external and internal demands. It also encompasses the capacity to withstand adverse conditions, mistreatment, and criticism. The speaker then frames this definition as the core value of their business, emphasizing steadfastness in the face of criticism as a defining business principle.

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