The Impact of Technology in Recruiting

7 Jan 2025 · 1 min

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In this segment, Richard Milligan explains how recruiting technology has become more consolidated, especially within modern CRMs. He notes that today’s CRMs integrate multiple data sources, power dialers for phone calls, SMS messaging, and email, creating a unified platform for recruiter outreach. While these advancements streamline communication, Milligan observes that the increased capability has also amplified the amount of noise—particularly around top candidates—over the past five to seven years.

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One of the things that I'm aware of is that as technology continues to improve and consolidate different tools, you know, as an example of that, when I say consolidate different tools, if you think about CRMs today, they, they now integrate data sources that can point you in the direction of the recruit. They also incorporate power dialers for phone, SMS messaging for text. You know, the CRM is obviously a big part of that integration of email. And what has happened as CRMs have gotten better is that we've noticed that the noise related to especially top candidates has gone up significantly over the last 5 to 7 years.