Communication Webinar

I'm Rick Torsen. Welcome to the Keys to Effective Communication webinar. This is part of our Transformational Leadership series. We do this every month. It's my way to add value to you and your teams. So I'm excited about the process. This will be recorded. You're going to get a replay of it and so you'll be able to have access to that when we're finished. So I'm excited about that as well. So we're going to talk about communication. Most important thing we can talk about because it's a. It's about everything that we do. Let me introduce myself real quickly. I've been in leadership development and training and coaching as a pastor, as a teacher and educator and entrepreneur for over 25 years. And I'm a part of the John Maxwell team. Started a leadership development company about three, four years ago. Most important thing I want you to know is this slide. This is my family. I love my family. They're at the heart of everything I do. You can see a few of the pictures that are important to me. Upper left is the beach. We love going to the beach. It's one of my favorite places to be. The lower left hand corner as you're looking at it, if that recognize. Anyone recognizes that. My wife and I got to go to the World Series. That was game seven after we won the World Series. My dog of 18 years who passed this last year, I'm a foodie. What we're going to talk about today, make sure that we can see everything. Doesn't look like you guys can see me, but I'm going to keep sharing with you. So I like to start with a question. In the last eight months, how many of you have ever had difficulty in a relationship? Okay, all of us. How about the last eight days? What about the last eight hours? Right. Think about the situations where you've had a challenge in your relationship in something that you were trying to do. What was the cause? What was the source? Where were you struggling? For most of us, we can trace that back to a failure to communicate or a lack of communication if we're honest. Right. Sometimes it can feel like we're working against each other when we're communicating. Right. We're fighting against each other as part of a team, a family, an organization. And it's critical says people are bumped out again. Okay, I'm going to keep going and hope you can get back in. Then I'll make sure you guys all get the recording of this. So anyway, so as part of a team, a Family, organization. It's critical that we're all paddling in the same direction. And to do this, it's going to take clear communication. So as we begin to talk about effective communication, it's important to understand that a relationship is at the core. Without relationship, communication is ultimately going to break down. And you know, we think communication is ultimately about information, but it's not. Information is important, but if we believe it's all about information, we will fail to connect. And as you'll discover today as I talk to you, connection is one of the keys to effective communication. So let me start by asking you another question. Let's think about great communicators that you've experienced in your life. Who's the greatest communicator you've ever heard? What makes someone a great communicator? Right. If you're with me, type that in the chat. What do you think is a characteristics of a great communicator? When I've asked this in the presentations that I've done, one of the things that I have noticed is that people will tell me a great communicator is able to connect and get his point across or his message across. The other thing they talk about is they're easy to understand, they motivate me. I, I learn something from them. They speak my language. These are all things that we hear when we think about great communicators and why they're great communicators. So let me ask you this as you get started, and if you've got the notes, you can put these in the notes. How effective do you think you are at communicating? What do you think your communication impact is on the people and relationships around you? Scale of 1 to 10, right. 1 being the lowest, the not very good to 10 being perfect. Right. Where do you think you are? If you're not sure, think about your closest relationships and ask those people how they would evaluate and rate your communication impact. What do you think they would say? Right. And then put that down. So no matter what you put, we're all going to have an opportunity over the next few minutes to raise your level of communication effectiveness. And as you do, you're going to raise your level of impact and influence in your relationships and on the job. So on a scale from 1 to 10, write it down. What do you think you are? Now? Communication is the key to success in every area of our lives. The reality is that most individuals and organizations invest the least amount of time and resources in developing strong leaders who excel in effective communication. The reality is they spend tons of money, right, on training and skills and systems and processes, which is critically important. But let me ask you something. What's the one thing skill training systems and processes need to be successful? They need people, and not just anyone, but they need people can work together and communicate effectively together. That's why I love this quote from former president Gerald Ford. It says, talent's not enough. Experience isn't enough to lead others. You must be able to communicate and. And connecting is the key. So how do we know we've made a connection? This speaks to the greatest desire that we have when we're communicating. We know we have made a connection when we feel heard and understood. And that's in your notes. When we don't feel heard and understood, we typically are going to get louder, become a little more aggressive, try to take control, or the opposite is true. We're just going to shut down when we do any of these things. It never works out well or ends well for us. Relationships break, teams get divided. We fail to meet our objective. So let's look at an example from a communication guru that I want to share with you. So I'm going to show you a video. Hopefully you're still with me. This is one of the communication leaders. And let me start the video for you.

Track for land. No, but the girl that I married.

To have a certain special something.

Cut that out. Cut that out. Your money in, princess. So you better get used to the idea. Of this room until I come and get it. Not to leave the room. Even if you come. Until I come and get it. Until I come to leave the room. Until. Even if you're not to enter the room until I come again. Until you come and get him. We're not to enter. Make sure he doesn't leave. And you stay in the room. We don't need to do anything apart from just entering the room. All right, Leaving the room. You just stay here. I'll make sure he doesn't leave the room. You just stay.

All right.

Can he leave the room with us? No, no, no, no. You just keep him in here. I'll make sure. Oh, yes, we'll keep him in here, obviously. But if he had to leave and we were with him. Just keep him in here until you or anyone else. Not anyone else. Just me.

Just you.

Get back. Get back. Right, right. We'll stay here until you get back and make sure he doesn't leave. What? Make sure he doesn't leave the prince. Yes. Make sure he doesn't leave. Oh, yes, of course. I Thought you meant him. You know, it seemed a bit daft, me having to guard him when he's a guard. Is that clear? Oh, quite clear. No problems.

Right.

Where are you going? We're coming with you. I want you to stay here and make sure he doesn't. Me? Oh, I see. Right, Father, Shut your noise, you. And get that suit on. And no singing. Oh, go get a glass of water.

So hopefully you guys are still with me. If you hadn't seen that before. I'm a big Monty Python fan and it's pretty funny, right? But here's the reality. Communication is difficult. I think you can get the picture. That situation may have been a little crazy, but we've all been in those kinds of situations before, right? In some kind of relationship, in some kind of crossways with communicating. So how many of you have ever struggled in a relationship, been misunderstood or experienced conflict in relationship? Everyone has. How many of you are in a relationship or have been in a relationship that failed and resulted in a failed. You've been in a communication situation that failed that resulted in a failed relationship. Right. That or missed objective at the work, at the job, everyone. The bottom line is this communication is difficult. That's the. The next line in your. In your notes and in the book. Right. Let me ask you a question. What makes communication so difficult? I'm going to give you five things real quickly. They're not in the notes. I'm just going to run through them. But it's important to understand that the foundation of communicating why we struggle so much. The first thing is, is we make these assumptions. We assume that, that we share the same definitions of words, but the reality is we don't. We may be talking about a word, but we may not share the same definition. So we end up in two different places. Another challenge with communicating is that we don't have the same knowledge or context of the situation. We have a different perspective that we see it from. The third thing is experiences. We all bring different experiences to the table which is going to impact how we communicate, how we listen, how, how we hear. The other thing is expectations. If they're not clear, we know these are one of the killers in relationship. If we don't share the same expectations, we know that we're going to miss in our communication. And the last thing is, which we'll talk about today and I'll introduce to you, is the style of our communication. We are all created and wired differently. And that style of communication that we have is going to impact how well we are heard and Understood. So. So a lack of poor communication always leads to conflict, and a failure to communicate always rests. And this is what we don't like with the one who's communicating. So I love this quote, right? Because it's true. The single biggest problem in communication is the illusion that it's taken place. And if you don't believe that, think about your relationship with your kids sometimes or your spouse. You think you've communicated clearly. You think you're on the same page. And the reality is it's night and day and you're in two different worlds. So let's talk about the truth about communication real quickly. We are all. And you may not like this, but it's true. Selfish communicators. The biggest obstacle in our communication is our own selfishness. We put all the responsibility of communicating on the listener, right? Because we say things like this, well, you know what I mean? You've been around me long enough. You know I didn't mean that, right? We put the responsibility of people understanding us on the people that we're communicating to, as opposed to taking that responsibility ourselves. If we really want to grow in our influence and impact our communication, we need to become selfless communicators. And here's the irony of that. The more you become a selfless communicator, the more you learn how to communicate in someone else's language and style, the more you become selfish in a positive way, the more you're able to help them achieve and accomplish the objectives and reach the destination that you're wanting them to do. Right? And so it's all about how do we communicate in the language that they'll best hear and understand, that we might together reach the objectives that we have. So how do we do that? I'm going to give you three real practical things that you can start doing today. The first thing that you can do to improve your communication is be a better listener. These are things that I would call, duh. We all know it. The problem is we don't all practice it very well. So practically, what can you do? Be a better listener. That's one I really need to work on. Now. I'm not talking about the kind of listening where you're listening to solve the problem and you're not really hearing what they're saying. You're already moving on to the next thing of how you're going to respond. Be an active listener. Pay attention. Lean in. Hear their words, see their emotions, engage with what they're trying to say with you. First thing. Second thing is know how to ask good questions. Critical to communicating is asking clarifying questions to make sure what you're hearing is what they're trying to communicate. Be a question asker, right? And then the last thing is learn how to communicate and be heard, to be heard and understood. If you want to be heard and understood, which is our greatest desire, Right? Because that's what we desire, to help move people, move our organization, strengthen our relationship, then we need to learn how to communicate in a way that helps us to be heard and understood. And that's the stuff that we're going to talk about today. So before we get into this and we're going to talk about this disc and the communication style, I want you to take just a quick second and I apologize for all the challenges we've had with technology. Hopefully you're still here with me. I want you to just write down anything you've heard up to this point that's been important. To take away something you want to engage, you're going to try to change or you're going to try to do right? Because here's what I know for me and everything I do, I want to always offer something for you to learn. I want to help you learn something. Then I want to help you take what you're learning and live it. Apply it to your life. Knowledge without engagement is just information and it doesn't lead to change or transformation. So we should always be learning something, taking what we're learning and beginning to live it. And then from living it, we need to lead in it. And by leading in it, what we mean is we want to be able to give it away. Okay, so who are you going to sew it into? You don't have to be perfect in it to give it away. So right now just take a note. What is one thing you've heard or learned in this first little bit? 1. Communication is difficult even with technology. But let's do a quick time out. Learn something. What have you learned and how do you want to apply it to your life? So as you're writing that down, I'm going to keep going and we're going to dig into the second half of our presentation today, which is really about the disc method of communication. So let's talk about this. Many of you have taken a disc before or you've taken some other kind of personality assessment, right? Maybe you've done a disc and it's been about the colors or it's been about animals, or maybe you've taken the Myers Briggs or some other personality assessment. The craze right now that everybody's doing is what is it? The enneagrams, right? So we all have this internal curiosity to learn more about why we function the way we do, why we are wired the way we are. And so we enjoy these. Sometimes we enjoy these kinds of assessments. So the disc assessment, the one that we're going to talk about today, isn't really any different if you've taken it before, than anything you've done before. What makes it different is the fact that, Maxwell, we filter the assessment through the lens of your communication and leadership style. Okay. That's where we spend most of our time. In the report that you get, how does how you are wired impact your communication and your leadership? Okay, so that's a little bit about the disc. There's four elements to it. The dominant D influencer I, steady S and compliant C. It's been around since 1928. A guy named William Marston started it and he came up with these four indicators or styles of communication. The reality is we're not one. We're usually a mix of several of these, but we have one that's more dominant in our lives. And we're going to talk about that and look at that and help you kind of see and pick what style you are and the style of the people around you. So what I want to do is I want to talk through this image that you're looking at right now a little bit and give you an overview of disc. If you look at the upper left hand corner where the D is D dominant people. And I'm going to talk about people who are primarily each of these elements of the disc. We're a mix, but you'll notice some people, we gravitate towards a primary style. People who are primarily Ds, they're going to be task oriented and more outgoing. Okay, go to your right. Influencers. Influencers are primarily people oriented. They love people and they're outgoing. D's and I's by their very nature are outgoing people. Okay. S's S's are steady, right? They're consistent. They like people. People are important, but they're more reserved. They don't necessarily want to lead, they just want to be included. And then you have the Cs. Cs are compliant. Compliant doesn't mean weak or doesn't mean submissive. Compliant means the rules and right and wrong are very important to them. They're very task oriented and they're very reserved. So Cs and Ss are reserved. Ds and Is are outgoing. Is and Ss are people. Cs and Ds are more tasked. Okay, so I want to dig into this just a little bit more, and I want to give you a picture. So imagine you're at a party. At that party, people kind of group up, and you're looking at the party, and in the center of the room is a group of people with a couple people who are dominating conversation. They're the life of the party. That's going to be your D's and I's. A D will be more about telling them about what they're doing and accomplishing and where they've been, their exploits, their accomplishments. And they're going to have everyone's attention. An I is going to be the life of the party. They're going to be causing people to laugh, telling funny stories or jokes. Then you have the people around the circle, the people that are around the circle that aren't necessarily in the middle of it. Those would be S's. Why? Because they love being included and being apart. But they don't need to be in the center. And so they're going to be there, and they want to be there, but they don't have to have the center of attention. Then you got your lovely Cs. Cs are the ones you're going to see on the couch, in the corner of the room, on their phone, by themselves. They're not mad that they're there. They're just waiting till their spouse or significant other or till it's time to go and they're doing their own thing. They don't mind being alone. They have no desire to be in the middle of all the attention. And they're doing whatever they're doing on their own by themselves. Right. So that'll give you, like, a little bit of an idea of where and how these different styles work together. Okay, so let me give you a deeper look into each of these. We're going to spend a little more time going deeper. And what I want you to do as we do this is I want you to find yourself. Remember, you're not just going to be one thing. You'll be a combination, but there will be certain things that stand out to you. Identify where you are and then highlight that as we're going through it. And then I want you to pay attention to where the people that are closest to you might be the people you work with, employees, employers, co workers, friends, family members. And try to identify them as we go through the Reason that this is so important is because the better you understand how you're wired and the people around you are wired, the better chance you have of communicating effectively and successfully. And remember, we're not just one style. So let's jump in a little bit. So, Ds, if you are primarily a D person, you like to seek control. You make quick decisions. You have no problem making a decision. You're going to be direct. It's straight to the point. A challenge with a D is they're fairly impatient and insensitive. It's all about getting the job done. The percentage of the population that are Ds, although it feels like there's a lot more of them, is actually only 3%. Let's go a little bit deeper with the Ds. Ds, they seek results. They're active, engaging, moving forward. They are multitasking. They have many things happening at the same time. Authority is really important to a D and they're driven by the alignment. And control is important. If there's a lack of authority or control in a situation or on a team, they have no problem stepping into that role because they feel strongly that there has to be leadership in every situation. They embrace changes as long as that change is going to get them to the destination and doesn't waste their time. They don't have a lot of challenges or problems with direct communication or confrontation because. Because that's how they deal with things. Let's just get to it. Loyalty is critical to them, but their biggest fear is being taken advantage of. So that's a D, primarily D. How many of you are thinking, well, that's me, or you can identify someone in your life. You know, right now, they're D wired. Okay. Eyes. Eyes are persuasive. They're salespeople. They're more spontaneous, outgoing and friendly. They like the limelight. They're the life of the party. Here's a challenge for an eye. They don't like details. They don't get caught in the weeds. They're visionary. They're looking beyond, right? And 11% of the population are eyes. Let's dig a little bit deeper with an eye. They like safe, friendly environments. They like a lot of action and energy. They like spaces that are well lit with a lot of engagement. They're relationship oriented, so that's really one of their drivers.

They.

They want to be with people. Covid is driving the eyes crazy. They are missing the touches and the hands shaking and the hugs. Right? Eyes are emotional and they're animated. They lead with emotion and feeling. They're storytellers. And when a room or a group is feeling down or it's kind of a heavy atmosphere, you want an eye around because they'll bring energy and they'll encourage people. They love creating memories and experiences, but they're like the dog and up right the squirrel. They chase shiny objects. You can tell an eye by looking at their nightstand and you're going to find a whole bunch of books there. And they've started reading all of them but haven't finished one of them. That's a typical eye. Okay, let's jump into an S real quick. So S's I love the S's. S's are very much team oriented. It's all about the group, the team that they're a part of the their success, their accomplishment. They're big about completing what they say they're going to do and following through on projects. They're going to make sure that if we've started, I love S's because I'm an id And S's when they're around me, they make sure I finish what I start. And I love the follow through in them. Ss are extremely loyal. In fact, almost to a fault. You'll find S's staying in organizations and in relationships long after they probably should because they're so loyal. What's really important to an S is being accepted, being included. But a challenge is they're oversensitive. Now, I want you to notice something right here. Think about the D's and the S's. If you don't understand how you're wired, you start taking this relationship personal. Because Ds are direct, insensitive, straight to the point. They're not worried about team and group thoughts. They're worried about accomplishing the mission. And they can come across aggressive and oversensitive. So let's dig in with the S a little bit. And I want you to see how the S and the D, if they don't understand each other, are going to immediately have some tension. Ss seek team and loyalty. They're agreeable and even paced. They're great listeners and compassionate. They like peaceful relationships and they like to make decisions with groups in a committee that is not a D. That's not how they function. So now imagine a D and an S working on a team together, on a project together. And they don't understand how they're wired. They're going to immediately have places of tension and frustration. That's why this is so important. The more you Understand this. The more we give grace to one another, the more we make space for one another, the more we don't take it personal. Ss can find themselves offended by probably quicker than most any other disc type because of their sensitivity. And there's, and how much they want the team to go with and to be included. I love me some S's, but S's you've gotta, you've gotta really work at that relationship. So let's take a look at the last one. Cs. Let's do that real quickly. Cs, we said they're compliant. By compliant I mean they're rule followers. Rules are really important to them. They're analytical, they're thinkers, they're processors, they're planners. Right and wrong, truth and lie, ethics, it's all really important to a C. It's all about the systems and the processes. With a C. And if you're a C, you already knew the percentage of the population that are Cs because you've thought about it as we presented it, it's 17%. Let's dig in and look at a C a little bit more. Cs seek an environment that honors facts, truth, logic. They're conscientious and they demand accuracy. Right. Perfection is important to them. Here's one of the things you're going to notice with a C and an I. C's and I's will struggle with each other because I's are very wordy, if you haven't noticed that about me. We have a lot of words and C's want to get straight to the point. I's want to tell a story, talk about the family, share some small talk. Cs don't really have time for a lot of that. They want to know right and wrong. Cs are going to ask a lot of questions. Cs can drive everybody crazy because they start asking so many questions. You start thinking they don't trust you, they're not listening. They think they've got a better way. And you misinterpret all the questions. Cs are asking questions not because they don't believe you, but because they want to present to you exactly what you want. And so they ask every question they can think of to make sure they have all the information to deliver the objective as perfectly as possible. Right? And so you can see how a C and an I might conflict. If they don't understand each other, they're going to take it personally. They're going to plant seeds of discontent, frustration and offense and, and you're going to have your teams break down. So is this making sense? Are you understanding and able to see why understanding how people are wired is so important? I really, I want you to think about people in your relationship circle and the ones that you enjoy being around the most and the ones that you have the most struggle with or frustration with and then think about their different styles. You might realize that it's not personal, it's just how they're wired. And once we understand it, like I said, we give grace, right? We give space, we can clean the table. Understanding disc in our communication is so critical to resolving conflict and growing through conflict. It's one of the best ways to do that. So what I want to do is I want to go one step deeper. Here's where I want to get practical with you. And if you've got the notes, you can take some more notes around this. I won't go through it in detail, but. But here's more strategy. What I want to talk to you with this right now is I want to talk about strategies for communicating with these different styles. I want to give you some real, tangible, practical things you can do today. If you identify someone in your world that is a particular style, how do you adjust your communication to become more effective? Remember why we want to do this so that you're heard and understood. So the D's communicating with a D. Excuse me. Here's what you'd want to do. You want to be brief and direct, right to the point and then leave the room. Don't hang out. They don't want you to spend a lot of time talking about the weekend or their family or the ball game. When you're on the clock, come in, be direct and to the point. Ask what questions, not how questions, because they're tactical. Ds are tactical towards an objective. The key is they want you to focus on results and not problems. Right? So there may be a problem, but come with the solution or the effect this problem is going to have on the outcome and what you're going to do about it. And then don't ramble. Okay? So that's just a few things. If you have to work with a D and you've got a D in your environment and you need to get something done, here's just a few things that will help you. The reality is when we go through this, I do a deep dive training for teams and organizations on the art of effective communication. Everyone takes the disc assessment. Then we sit together and we go deeper into these Strategies of understanding each other and how we function together on a team. And that's part of what we offer in the workshops and the trainings around communication. So let's look at real quick. How do you communicate with someone who's eye wired that you have to work with or in your family or in your circle of influence? The first thing is don't do all the talking. Eyes love to talk, so give them space. Let them talk, let them share. They want to tell stories, they want their ideas to be heard. One of the things that I struggles with is when they're sharing thoughts and ideas and they feel like they're being ignored. Give some space to socialize. If you've got a lot of eyes, you want to build in some time on the front end and the back end to interact and ask some questions about relationship and family. Now I'm an id. One of the things that helps me when people who are communicating with me is if they'll follow up with me with a bulleted list of the things we talked about. Because the reality is we'll talk about a lot of things in a short period of time. And if we're not itemizing it or talking about the expectation of what needs to be done, it gets lost in all of the conversation. And so if you're talking with an eye, one way to help yourself and to help them follow through and complete what's needed is to write things down and send it to them in an email. I appreciate that when people do that for me. And the other thing is try to have short conversations with an eye. Don't plan on having a 40 minute conversation because you'll be all over the place. All right, I hope this is helpful. I hope you guys are learning and grabbing some things that can help you. Right? So Ss, how do you communicate with an S? Man, I love these S's and I keep saying that because S's are so critical to the success of organizations, but they're the ones we probably have to work hard at to keep engaged and to help them not become offended. So you need to create a friendly environment and kind of tone in the, in the work environment for discussions. You want to show interest in them as people, right? See them. They just, they don't need to be leaders. They don't need to be in the front. They want to know that they're seen. If you get overly aggressive or loud or intense, it causes them to typically withdraw or to pull away because that overwhelms them. And you want to minimize those Opportunities because they create confrontation. For essays, you want to give clear definitions of the expectations and the goals, clearly outline what you need from them and, and the why you're doing that. And then here's the thing with an S they will make change, but they're not going to make change quickly because they need time to process. The other thing they care about is how is this change going to impact our team. And so they're worried about the team dynamic with an S's. You know, one story I want to share with you really quickly about this situation. I was doing a training at a company here in Pasadena and we got done doing this training and at the end of it two people came up to me and it was a team lead in an accounting department and one of her team members, they were in tears. The team lead said I didn't realize what I had done to this person on our team. She had put her in a cubicle away from the rest of the group. It wasn't for any reason, nothing, discipline. It was just a layout of the room and there was a space and she thought, hey, I'll give her space to work. What that actually did for her because she's s wired is it isolated her and it demotivated her and it began to create a tension and a frustration that she had done something wrong. Because remember, team's important. The relationship being included is important. When this team lead realized that after the meeting she went over to her and said, does it bother you that you're in this space by yourself? And it's like the floodgates opened. And this person responded, yes, I feel like I've messed up or I'm in the doghouse or I'm not a part of the team. And they shared and they talked, they repented, they figured it out and they solved it and they came and shared with me. There was no intention in that and the S wasn't going to say anything because they're extremely team oriented and loyal. But yet that S was dying in that situation. Let me ask you, what do you think the productivity of that S and that team is now? It's tremendous. Alright, last one. Communicating with a C. This is the one I probably have the most difficult time with that I've got to work the hardest at. Cs need lots of detail. And the other thing Cs want is they don't want you to say which. Which I have a tendency in my. In my trainings. Research says this report told us they don't like that. They want to know what report, what research. They want things validated. Where did it come from? It's really important. And then being precise in your explanations and to the point is helpful for C wired people being very specific. But you've got to be patient. I already said this because they're going to ask a lot of questions. Those questions aren't rebellious in nature. Those questions are because they want to give you exactly what you're asking for. And so the more detail you can give a C and clarity of the expectations and the why, the better you're going to get results from them and. And the sooner you'll get results from them. The challenge is because they're about perfection. Sometimes they just lag behind and they drag their feet because it's never quite good enough. So those are a few things. I hope that that's helpful. I hope you guys were able to identify yourselves in that place a little bit. We've talked about how to identify your unique communication style and the leadership style as well as the unique communication leadership style of people around you. Hopefully you were able to see yourself and see those people that you work with or your family members in this discussion today. Let me ask you a question. I wish we could dialogue a little bit. Can you see how knowing someone's disc can be helpful and important in strengthening your communication and leadership and the leadership and communication of your team? Do you see the value in it? I'm going to go over to the chat here and see if I hear from you guys. Love to see any comments that you guys might share with this along the way. So once we know how someone else is wired, we have the ability to build even deeper relationships and connections. That's why knowing the disc is so important. John Maxwell says this and I love it. He says connecting increases your influence in every situation. And leadership is all about influence. No matter how smart, charismatic, demanding we are, we won't advance very far or grow our teams without the ability to communicate and connect effectively with others. We know that's true. So as we're about to finish up, we're coming to the end. There's a couple things I want to share with you. So thanks for bearing with me. Thanks for sticking through the technology challenges. Let me share a couple things with you and then remember at the end of this we've got two prizes that we're going to give out. We're going to give out a book and then a free disc assessment for anyone who's still with us at the end. So hang with me. I've got a couple more things I want to share with you. So it's my desire, as I said, to add value always to others in everything that I do. I hope you were able to learn something today. I hope you're able to take something away that you could apply today. And I started by asking you a question and I want to ask that question again. How would you now rate your potential for communication impact going forward? Do you believe you've been given some tools and resources that whatever you rated yourself at the front end, you can rate your potential higher now because of some of the information that we shared? Go ahead and write that number down and post it in the comments. I'd love to hear if you feel like you gained something that's going to help you and communicating with family members, friends or in the workplace. Now remember this, I also said that I want to help you learn, live and lead. So I want to take another quick time out and I want you to jot down the top one or two things that you're going to take away and you're going to begin to apply today from our conversation just real quickly while you're thinking about it, while it's fresh on your mind, what's one or two takeaways that you can begin to apply today and in your communication with the people around you? Okay, now before we go, I want to tell you some of the other opportunities for you to invest in yourself personally and to grow your organizations and to grow your teams. I am going to drop a couple things in the presentation. There is a sample that I just dropped in of a disc that I'm the conversation if you want to download show you what a sample looks like. We also have executive team reports, that disk of your team and how function their strengths and weaknesses, their constraints, their leadership strength and the places that you might be. It's really powerful. I've done it with a lot of organizations and their teams to help them understand how to leverage each other in their communication, their leadership to increase their productivity. So in this webinar you're all and I'm going to drop this in here now that I want to give to you and this offer is put it in the chat or in the sideline here, click on and go to and it's your own disc assessment you can order one day. I can have it to you in the next 24 hours and you can get your own report to learn about how you're actually wired. And those reports help you to identify your strengths and your challenges and it gives you tactical and practical ways to to improve your communication and to grow your leadership. So I just want you to know I've worked with companies over the last several years all over our community, the state and the region. Companies like Pinnacle and Nippon apm, Pasadena isd. I've worked with staffing companies, insurance agencies, real estate companies, churches, startups, individuals and teams in helping them to identify their communication style, their team's communication style and and to build their team's strength and leadership. And I want to give you the opportunity to take advantage of that today in this process. As we go through this, John Maxwell reminds us that everything rises and falls on leadership. That's what he says. But I believe this leadership rises and falls on our ability to effectively communicate. So I just want to share real quickly as we finish a couple of the things that you can do today to begin your leadership. And it all begins with a personal assessment. That offer right now while we're talking, you go and click through it and you click into the offer. You're going to find several things that you can do in there. The first is you can order your own personal disc assessment today and I encourage you to do that. It's going to share with you in a deeper dive your unique style and combination of of disc. You'll discover your profile, your communication style, the environment that you'll be most successful in and how you can bring your best to your work. You're also going to learn about your fears and what really motivates you so you can order that. The other thing I would encourage you to do is to add a coaching session, 30 minutes to an hour report and then we'll get on the phone or a zoom call together and I'll walk you through the report, highlight for you the most important areas and then of how to implement the information into your life, into your leadership and into you guys. Here's what I know is true. None of us need more information. We're already on information. Without the revelation, the action and the living of it is just information and we don't need more of that. My heart give you more information. My heart is to help you turn that information into transformational behaviors. That's going to grow your communication, your leadership and your influence and your impact. That's what the coaching session is about. You can purchase a coaching session and the report. I'll send you a link to sign up for the time and we'll find a time that works best for you to spend 30 minutes to an hour walking through your report. The other thing I want to Let you know is that's a part of what we have and what we're doing is the team report. You can order a team report to do that. You can order multiple disc reports. When you go to the offer, you're going to see another button there that you can order 2, 3, 4, 5, 10, 15 reports. If you want, you can order them for your family, your spouse, your kids and I will get those reports to you as well that they can all take the report and and then you can work on this together. If it's a team, an organization or a business and you want to have your teammates go through the disc report, I can then put them together in an executive team summary which helps you get a good picture of how your team functions and works together. The last thing I want to make you aware of and invite you to engage with me around is the workshop and the training. I work with a lot of companies who go through the process of taking the disc. Then we walk them through a deep dive. It's a two to three hour training that we do. Organizations and team to communication and to grow your leaders. Remember, it's about moving selfish communicator to being a self less communicator. Do that actually are being selfish in that we are able to move our team towards our objectives and act and grow us together. So that's really training, organization, your church or your family. I've watched how this training has transformed team dynamics, strengthened and even repaired relationships to clear the table, to remove offenses and to learn how to communicate in such a way that you are going to be able to accelerate your growth and accelerate your achievement in reaching your objectives. If you've got a question you want to learn more about the training, you can email me directly@rickictorson.com it's real easy. Okay, so we're just about done. We're at our hour. So what I want to do is do the giveaway. There's two things I'm going to give away. I have a book. This book is the Everyone communicates few connects. It talks about five connecting practices. I have training that goes with this book that we do with companies and organizations as well. But the five practices it talks about is connecting on common ground, how to keep it simple, creating experiences that everyone will win, how to inspire people and how to live the things that we're communicating. So I'm going to give this book away and I'm also going to give away a free disc assessment to one of you that are still with me. Okay, so let me See who's on the chat because we had a lot of people in here, but you've got to be here. So if you're still here, you might want to throw in the chat that say, I'm here and I am going to. I'm going to. So here's what I've done. Sorry. Because of the way this works, I had two people in the office here draw names. So I numbered everyone that was going to be on the call. That was 36 people. You all had a number. And then I had a person in the office start to pick numbers. They picked five numbers in case the people weren't here. So here's how I'm going to do. Roland, I see you're here. Charles, Barbara, Deronda. Rebecca. Great. Paul. Thanks. Paul, Nick, Sharon, Nancy. Great. Okay, we've got a few of you here. So let me see. This is who we've got so on on the book. Giving this book away. The first name that was pulled was Rebecca Renegger. And I think, Rebecca, you are actually here. Let me scroll up and see. Did I see that you're here? Yes, Rebecca, you are here. Rebecca, congratulations. I need a mailing address for you. Or if you're in the Pasadena area, we can set up a time that I'll deliver this book to you, but reach out to me, connect with me. So I know how to get you this book. But congratulations, Rebecca, you're going to love. You're going to love the book. All right, the next giveaway that we're going to do is for a free disc assessment. I'll send you the link to take a free assessment and that's a typical $99 value. I'm offering it to you guys here to purchase them for $49, but I'm going to give this one away and. Okay, so I'm going to go through who we pulled earlier. Dr. Aquana, are you here? I didn't see if you were or not. He's one of the chancellors at San Jacinto College. I don't think you're here. Let me go down the list. Nick, your name was pulled. I'm not sure if you're still here, but you already got one as a part of Impact Pasadena. The next name on the list is John. Well, that works. John Ashcraft. Are you John? You're here, right? I see that you are still here, John. So, John, you want a link for the disc communication? I've got your email. I'll be sending that to you in the next 24 hours for you to Take that disc assessment. If you've got any questions about it, please don't hesitate to let me know. So I'm going to pull this off of the screen so I can go full screen with you. I think if I can end this presentation. Slides. Sorry guys, this is just real life right here. Stop. Slide presentation. Okay, so guys, I just want to thank you for being a part. Thanks for your patience. Thanks for sticking in on this presentation. I promise you it's better in person without the technology. But if you'd like to see this presentation brought to your teams, your church, your organization, we can do this one on one with your groups. We can set that up privately. If you're interested in a training, please don't hesitate to email me. You've got the offer that we put in there, so I just want to make sure that you've got a chance to go to that link. You're going to get an email after this. It's going to ask you to give me a survey and five questions. Tell me how we did and how I did and tell me how we can improve and tell me what other topics you'd like to hear from. As I'm planning 2021 out with the monthly webinars that we're going to do, you'll also get a copy of the replay. Hopefully the replay is the second one where we kind of just went through and it's a, it's a good replay. You'll have a unlimited access to that replay and so I'm excited to get that to you. That. So I'm sorry. Dr. Okana, are you here? Someone said that you were. Let me see. Dr. Okana, are you here? You are here. So, okay, so here's what I'm going to do. Dr. Okanah, I'm sending you a disc as well assessment, a link for you to have and to John, I'm going to send you each one. So you guys have both gone. Sorry, Dr. Aquana, I missed you. I didn't see that. You said you were here, so you are. You're going to get a link in the next day that you can take and have this, this free disc assessment as well. So if you guys want any more information, you want to know how to get more of these assessments, you want a coaching session, sign up in the offer. If you want to look at what it looked like to bring the training, the deep dive training to your teams and your leadership, please send me a personal note and let me know. Guys, I appreciate you. I appreciate the time you've given me. I appreciate your patience on this zoom and my desire is to create value and to add value into your lives. Here's what I believe and I end every conversation as we finish up with this. I believe that you were created for more. More impact and influence. More future, more hope. I don't know what your more is, but my passion is to walk with you to to discover that more and help you and your teams discover the more that they were created for. If there's any way I can do that or anything I can do for you, please don't hesitate to let me know. And then next month we'll have some other webinars and lunch and learns. You can go to my website@ricktorson.com or ask to join. Created for More It's a private Facebook community where we really dig into these conversations. It's an active, engaging group and you can ask to join that as well. It's Created for More private Facebook group so my friends it is one o' clock on the nose. God bless you. Thanks for being a part. Please reach out to me if you have any questions. Look for the follow up email with the details, the survey, the replay and then let me know if you have any questions. I look forward to seeing you next time. God bless you guys and thanks for being a part. Of.