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In this sales‑call training excerpt, the speaker advises the salesperson to ask for the prospect’s spouse to join the conversation. The rationale is that major purchases should be a joint decision, and the spouse may raise different concerns (e.g., reliability or safety) than the primary prospect (e.g., monthly payment). By having both parties on the call, questions can be answered immediately, avoiding later phone tag. The speaker then proposes two specific follow‑up times—a quick call back that night or a call the next evening—to accommodate both parties.

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