A short spoken segment by Siddharth Rajsekar arguing that businesses should focus on delivering results and serving customers; when customers get results they become evangelists, driving growth—citing Apple and Amazon as examples of companies built on customer service. The speaker frames ‘karma in business’ as action: helping others leads to reciprocal benefits for the company.
Chapters
People don't buy your products. They buy results. If you truly want to serve people at the highest level, help them get results. Because when you are able to help your students, when they're able to build a community where people are thriving, growing people may be going at different speeds, but they are making progress in their life and getting results. What will happen is they will become your evangelists. They will become your marketers. They will speak about you to others. And that is how companies like Apple have grown Amazon. Like I'm a big fan of Steve Jobs. Jeff Bezos analyzed how they grew their company in the last two, three decades to where it is today. It's because of rooting their entire business based on customer service, on helping others and serving others. So I would like to say that what goes around comes around. Karma is an action. Karma in business is an action.