A short excerpt from a YouTube conversation (recorded Sep 24, 2023) in which Sonya Shelton and another speaker discuss building company culture that produces discretionary effort rather than mere compliance. Shelton emphasizes that younger generations seek meaning and clear direction; without engagement they may do the bare minimum ("quiet quitting"). Leaders must help employees discover their "superpower" and show how it contributes to organizational goals.
Chapters
20 years before that, I'm turning over teams and I'm getting rid of people I don't think are fit in the culture. And I'm trying to get the next guy to be devoted as I'm devoted to them. And I'm going through this thing and I just look back. People ask you questions all the time. What would you tell your 18 year old self? I'd be like, you need to hire somebody like Sonia, like, because you need to help somebody build this culture for you and get that very important discretionary effort out of everybody. You have to have people bought into the culture.
Yes, absolutely. So you get compliance as opposed to engagement or passion. Right. So they're showing up, they're doing just enough so they don't get fired. And then I think what's not fair, especially to younger generations. Right. Is that then they get marked as saying, well, they don't want to work hard, they don't understand hard work. Right, right. And that's not true. They're just not going to put up with it. Right. They're just saying, okay, if you don't understand where you're going and you don't, we want to be part of something, we want to have meaning in our life, they understand that. So if you're not going to give that to them, they're just going to give you the bare minimum and in some cases do like quiet quitting or checking out and, you know, just enough to keep the paycheck going. But you haven't engaged them and shown them what their superpower is and how their superpower is contributing to the company.