Sonya Shelton shares advice from her time at Disney: never say no to a request. Instead, present the consequences and offer solutions. She recalls approving a TV show's helicopter landing on studio property despite legal fines, showing that most problems have answers if you're willing to pay the price.
Chapters
What's the best piece of advice you've ever received? Prior to starting my company, Executive leadership consulting. I was the head of internal communications at the Walt Disney Company, and I got this advice from the head of studio production to never say no. I really learned from them that there's always a way. You know, it's just, what are you willing to pay for it? What consequences are you willing to take for it? And to never say no. And my favorite example was there was a television show called Alias, and they wanted to land a helicopter in the parking lot for one of the scenes that they were shooting, which was against the law. The studio manager said, okay, if you want to do it, you know, the fine is $250,000. We can do it. But this is the fine. And they said, okay, go ahead. And they landed the helicopter and they paid the fine. And it was just so eye opening for me to recognize that, yeah, I would never have done that. I would have said, no, it's against the law. You can't do it. But just say, like, yeah, if you want to do it, here's the consequence. And I've lived by that. And I've taught to clients, right, there's always a way. The answer is never know.