A short advice clip by Stefan Georgi on handling 'know-it-all' clients who insist on changing finished work or propose ideas the contractor thinks are poor. He recommends finishing the agreed work, documenting dissent, then moving on—avoid ongoing engagements with such clients—and proposes split-testing as a data-driven compromise when the client is open to it.
There you go. You were. Jonas asked, hi, Stefan. How do you deal with clients that don't understand copyright and want to change your finished work? How do you deal with clients that have a task for you that you think is not a good idea to begin with? Good questions, Jonas. I mean, the good news is, like, ultimately, as you level up, you'll get less and less of those clients, and even at a low, like a medium level, and even as under, like. But the best thing you can do is try to complete the project with them and then just move on, right? Don't keep working with them is the answer. Really don't, don't. You know, whenever you can get out of your obligations, once you satisfy those obligations to them, then, you know, don't work with them anymore. Cut bait and move forward, you know, in the short term for this type of thing, you know, ultimately it's like, it's their company, right? They're the, they're the client, you're the contractor. So they're able to change stuff. You know, ultimately you just be like, all right, like, I'm telling you on record, I don't think it's a good idea. But you're the client, you're the boss. If you want to do it, that's cool. And if anything, worst case is, like, it kind of gives you an out if, like, the copy doesn't perform well. But it's also frustrating because, of course, maybe the copy would have performed better, right, had they not made those changes. You know, one thing you can try sometimes is to be like, hey, I understand, so can we do this? Can we split test it? Right? I really think my version's better. I understand where you're coming from. You know, are we able to split test my version versus your version? That way we can see now, depends on their sophistication. If they're like a, you know, kind of like a newbie client and they don't really know how to split test and they haven't done it, then that won't work. But if they're a bit more experienced and they do know how to split test, that can be a nice sort of solution. Because then it's like, let's let the market, you know, and the data tell us the truth, right? And. But ultimately I do go back to like, the customer is always right, as annoying as it is. And so while if they're not gonna split test and they're resistant and they're like, nope, we're doing it this way, then the other day you just have to be like, all right, well, you're the boss. You're the client. I'm the contractor. I disagree, but I hope you're right. And good luck, take care, and then move on with my life. And go find better clients who are more willing to be consulted versus, I guess, who trust you more. Really? So that is the answer there.
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