6:12

Stephen Scoggins breaks down emotional intelligence and five ways to build it: express empathy, stay approachable, listen to understand rather than debate, build bridges instead of digging ditches, and pause before reacting. EQ predicts success more than IQ.

Questions this video answers

1) Express empathy; 2) Use an approachable posture; 3) Listen to understand (not to debate); 4) Build bridges, not ditches; 5) Count to 10 (pause to avoid overreacting).

Over 90% (the transcript states: 'over 90% of the world's top earners have very high levels of emotional intelligence').

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