Numbers are emotion-free tools that can help navigate charged conversations. Acknowledge someone's feelings first, then examine the data together. This grounds the discussion in objective truth while still showing empathy.
I have a sick thing where I really enjoy numbers. So I love the fact that that's a way to go to somebody who's in an emotional, difficult situation and go, okay, to your point, I see that and I empathize with you. And let's take that and set it over here for a second. Let's acknowledge it. So you realize that's okay. Let's set it over here for a second and let's look at the facts of what this says. Because numbers don't carry emotion, they just carry truth.
It’s Not What Your House Is Worth; It’s What It Can Do for You (Pause, Identify, Respond)
