Tom Zoebelein from the Hero Group heads to Nebraska to speak at the Auto Body Association about insurance claim denials and how shops can defend repair estimates. He and his colleague Tony banter about runza and Dorothy Lynch while previewing the talk.
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So, Zoebelein, I hear you and Tony are going on a road trip.
Yeah, Nebraska.
Really? Nebraska? Please bring me back a runza. What the hell's a runza? Beef, cabbage, onions, all baked inside the bread. So it's like a calzone's ugly sister? Don't say that in Nebraska. What are you doing out there?
I'm speaking at the Autobody Association.
About what? Insurance denials.
What we've learned this year fighting them.
You gonna tell them about Morty? That miserable prick.
Yeah, Marty. And all the other Martys at the Insurance Denial Center.
You know, Tony threw that jerk in the East River. Slowed him down a little.
Shoulda drowned him in Dorothy Lynch. Who the hell is Dorothy Lynch? Forget about it.
You gonna show him the patterns we're finding?
Yep. We're still learning, but I've got some tips and things shops should be thinking about. Tony will show him how he defends an estimate too.
Are we ready to order, gentlemen? Yeah, 2 specials, me and Sal. Tommy, you want anything?
I'll have the chili and a cinnamon roll. Are you out of your mind? I'm just preparing myself for Nebraska cuisine.