Short YouTube conversation (Tim Frey and Steph) arguing that high staff churn deeply harms businesses: it degrades service, is often driven by poor pay, and creates substantial hidden costs (recruiting and weeks of paid training time). The clip emphasizes retention as a critical business concern.
The worst possible thing you can do for your business is have a high churn rate of staff, because that is felt throughout the service. Steph and I have both seen the back end of a lot of businesses that do not pay their employees well, and they have a very hard time with retention. Okay. And they have a high churn rate.
It actually costs you more, honestly, like, it costs you so much money. It's the cost of hiring, it's the cost of training. Like, that's weeks of your time. That's weeks of someone's time that needs to be paid to train this person. That's all a cost, guys.
