How to Claim Your Free Email Inbox in ClickFunnels | Coaching Corner #015

Hey, hey, what's up, guys? Coaching Corner.

Yeah, what's going on, everybody? How's everyone doing today?

It's like one of those times where you're working from home. And right at like, right when it starts, my daughter walks in. She's like, Daddy, could we go do something? I'm like, hey, you could join the call if you want.

Yeah, right.

She can help with the demo. She can help with the walkthrough. Yeah, absolutely. Have her ask the questions. Future segment. Okay. Oh yeah. All right.

Okay, we're going with this.

It'll be fun.

Let's put that for her. We can't talk to anybody.

Absolutely. Exactly. Nice. Let's put that on the shelf.

Yeah, all right guys. Teach a kid how to build a funnel in 30 minutes or less.

That could be a series.

Nice. Good idea. All right, guys. Anyways, if you're, if you're joining this call today, everyone, welcome in. This, this video is all about how to claim your free email inbox with ClickFunnels. So stick around, stay tuned. This is a fun, fun video topic because we're going to talk about an underloved, underappreciated facet of ClickFunnels 2.0. It just blows people's minds. I wonder if we let them know about it.

Yeah, if you didn't bring it up last week, we even— Rob and I had no idea. We were in the dark. We're like, wait, we can do what? Yeah, I'm sorry.

And it's always a common question when people add a domain and they see, uh, you know, support@customdomain.com. It's like, all right, but where am I getting these emails? How do I respond? Like, if somebody emails me, what do I do? And like, that was always like, oh, go to Google Workspace, go to Zoho, go, go wherever, go to an email provider, sign up. And then you have to, you know, that's where you'll get the emails.

Yeah.

Right. So hey, you're gonna save you some money today. So pay attention.

Exactly. What if it's like a fresh idea and you're not ready to fully commit? You know, inbox and all, like it's a whole, it's a whole next step.

Yeah. Let's keep it all in one house if we can.

Yeah.

Oh yeah.

And so, all right. Hey, so is it okay if we save you some money? Right. Is it okay? Are you paying for Google Workspace or Zoho and you would like to save a bit of money? Let's just consolidate your inbox into ClickFunnels 2.0, and let me show you how. Okay, it's, it's pretty fun. It's kind of cool, and you may not know about it. So let's dive in. Tyson, do you want to start sharing the, the bullet points for the slide, and then we can kind of dive into the, the how-to?

Absolutely. Let me—

sorry, I threw you on the spot there. Do we have bullet points queued up for beforehand? Or should we just dive in?

Yeah, I don't have it. Okay.

I feel like we could just dive in.

There you are. Oh, I have to add to stage.

We won't be here for— we won't be here very long anyways. All right.

Yep.

This is how to create a new email inbox inside of ClickFunnels. Uh, it's called Message Hub. You may or may not have heard about it. If you haven't, welcome to the party. If you have and just haven't used it yet, welcome to the party. It's a, it's a great conversation. Uh, it's, it's, uh, it's definitely helpful for creating that inbox for free. Okay. It is on my basics list to set up the account basics. It's one of the things that, that I make sure that every client has set up and every coaching client has set up.

Okay.

And their accounts. So here we go. We're going to go over how to use MessageHub as your go-to inbox while you get your business up and running. Okay.

Easy.

That's it.

Free stuff.

Everyone just thinks Message Hub is for text messaging, right? Get your Twilio account, come back and then attach it, and then you can do text messages. When David showed this to us, it blew our mind. We were both just like, you can do that with ClickFunnels? Yeah.

This whole time too. I, you said you've been doing this for how long?

Ever since it came out. So for like 2 years now.

Oh, geez.

Yeah.

Yeah.

All right, David, run with it.

Okay, here we go. So we're in a nice sweet spot where I actually have a fresh custom domain that I have to do this for. And so you're gonna get to see the whole process from start to finish. So once you get your domain added to your account, then you're going to go down to workspace settings. And you're going to go over to email settings. Now what we need to do is add your support email inbox, or just add your emails to your ClickFunnels account to begin with. And I usually generally recommend two. I recommend a marketing one and a support one. Okay.

So can you increase, uh, can you zoom in? It's a little bit hard.

Yeah.

Yeah. Let's go for it.

Uh, 150 to be the sweet spot on my end.

I'm normally at about, I'm actually normally at 80% because I like to see more. Oh wow.

Okay.

This right here is 100%. 80%. Wow. I get crazy. All right. So, uh, for the support email, I recommend just, you know, having it be support@whatever the domain is. For the marketing email, I recommend it being something like your name, your first name, at whatever the domain is. Okay. So I've got like support. I've also got David.

And that will be added by clicking add email address.

Yep. That'll be the marketing one. So how we get those is we just click this yellow add email address button here. The nickname only you will see. So you can leave that blank if you want, or you can name it something. The name, this is what they actually will see whenever, whenever you send them a marketing email. So like a broadcast or a workflow email. Okay. So this one, I need to have it as contact. Um, actually. Uh, let me, let me leave that there for now. What I want here, I need to have a contact at my new business, georgetownjudoclub.com. I'm launching a judo club here in Georgetown and it's going to be great. So if you're in Georgetown, hey, come on out, support judo in the community. Selfless, shameless plug. All right. Uh, we're just going to leave it like contact.

Okay.

And just like this, make sure to capitalize this one here. It seems more professional. This one, might as well leave it as lowercase. It's just an email. Okay. Add email address. Boom. That's done. That's added.

We've got pages of emails. Yep.

Cool. So that's that. Next, we're going to go to your free ClickFunnels inbox. It's called Message Hub. Now, if you go—

The craziest part is that this is where I would normally stop. I'd be like, okay, like I have a support email. Where the emails go to, I don't know, I'll figure something out. And then David's like, why aren't you using Message Hub?

I'm like, yeah, what do you mean?

Here we go. Yeah, so if you don't see this over here on your left-hand side, no worries, you'll be able to find it up here. Just hover over the plus icon right here and you'll start to see Add Apps. Click on that, and these are ordered alphabetically. Scroll down till you get to Message Hub. Click on that, and then it'll come over to Message Hub.

If you don't have it set up, it will actually show a little popup or a next page where it says Add Message Hub. But if you have added like David, it would take you to the actual spot.

Correct. Correct. That's it. Now one extra click. Yeah. Now this is your first time doing this, then you're gonna see a couple of emails automatically there, and that's just a, like a walkthrough, kind of like, you know, shortcutting your process to getting it set up. Okay, it has instructions in that email. So just be sure and read through it carefully. You're going to copy that little link that it has on there and continue to follow the instructions. I'll walk you through that here. Okay, don't panic. I've got several different email inboxes right here. If you don't see that, don't worry, I've got lots of them added. You're probably going to see this though. New Inbox. Okay, so we're going to click that and we're going to click Email right here. We got lots of different options here for Message Hub. It's a pretty cool, powerful tool. We're going to click Email and Other Providers. And here we're just going to do the same thing that we did on the other side. Now this one, Channel Name, is kind of like a little note reminder to myself of what this inbox is. So I'm going to do contact@tortownjudoclub. Yep. That's it. And email is contact at— here you have to spell it out, make sure it's spelled right— CryptoKangarooClub.com. Okay, good. And create. Now here you select yourself, especially if you are a one-man show, one-woman show, select yourself. Now, once you— once your business grows to the size to where you need to hire on a support team, you can give them access to your message hub. And only select them for here if you want to give them access to that.

Okay.

That way you can actually have your own support team. How cool. We're going to add agents and now don't leave this screen. We're going to copy this right here. What this is, is a forward, an email forwarding website. Okay. So it's actually an email right there. We see @incoming.clickfunnels.com. Okay. So all we're going to do is now we're going to take that email forward and we're going to go over to our domain registrar and say, we need all of the emails that are coming into this inbox. Inbox to be forwarded to Messenger. Okay. So we're gonna copy that. And now I'm gonna go over to IONOS. This is ClickFunnels partner with, for domain registrars. It's pretty great. If you've never done this before, I'll walk you through how to do it here. If you're on any other platform, we'll actually go over through which ones have it for free. And unfortunately some of them have it as a paid thing. GoDaddy, I'm looking at you.

Calling it out.

I think they're watching. I think they're one of the people.

Exactly.

Yeah.

Um, if, if, if I know this, uh, might be a little bit hard to follow along, but don't worry, this is being recorded. Uh, maybe we'll do even a specific recording on this just so people know about it, but it's awesome. Don't get— I mean, just watch this. If you get lost, it's fine. Like, just watch the recording and it's It'll be straightforward eventually.

Yeah, reach out to us. Outreach@kliplums.com.

Yeah, go for it. Yeah, uh, I also use Squarespace for domains. They're really good for domains. It's really clean, and, and, uh, I haven't had any problems with their email forwarding there. So, uh, IONOS and Squarespace are two really good options for this. All right, uh, next we're gonna dive into the domain itself. We're gonna, uh, click the domain, and we're going to look for the email addresses section. And right here we have two options, probably because I've already created one. And we're going to do a create. If you haven't created one, you probably won't see manage, so just click create. And we come here. Email forwarding is on the right, right here. Simply assign or create an email address. Emails are forwarded only, not stored. How cool is that? We're going to click there. And here we go. Same thing. Contact@georgianajugoclub.com. And we're going to forward to paste what we just copied and save it. Now what's great about IONOS is they actually don't need to send a forward— a confirmation email in order for this to work. So as soon as it saves, it's already live and good to go. Now Squarespace and others like it sometimes will send a confirmation email that will land over here in your inbox and you'll have to click on it in order to confirm the link up, the sync. And then at that point it will work.

Okay.

So now over here at the bottom left, I've got support@jorshontudorclub.com and I've already got a couple of testing. Let's see. This one here is from myself to myself. Oh no, that's for support. Let's see. I got a contact one. There it is. Contact@jorshontudorclub.com. Or one of you sending me a— I am right now. You got this.

On it.

On it. Okay. Let me also share with you a couple of recommendations that I recommend as far as the setup goes. Let me get there.

Again, if you missed how to set this up, this is being recorded. Uh, just watch the replay from the Facebook group and you can see exactly how we got here. Um, we'll also try to put together a document, just a step-by-step guide on how to get your free email inbox with MessageHub.

Yes.

It's not even getting it. It's just claiming it.

It's already yours, right?

It comes with the subscription to ClickFunnels.

Crazy. I forwarded it to you. I sent you an email.

Cool. Okay. So while that's getting there, here are the other basic things that I recommend that you set up. So make sure that you set up a personal display name, uh, and then a chat inbox business name, and then email alerts so that you are alerted whenever somebody actually emails you. So let me show you how to set up the personal display name. It's just down here, click on your profile and we're going to do profile settings. Uh, be sure and set your display name. Otherwise your full name will be included in the email who it's from. And it makes more sense to me for it to be whenever you receive it, for it to say something like David@georgetownjudoclub.com, right? Rather than my, rather than my full name at the business. Okay.

Otherwise it's going to be too much to read. It's going to, it won't even show the whole thing. Maybe it might even like—

Exactly.

Cut off part of it.

Yeah. So just have your display name there. Okay. So that one's done. Next, we're going to go to set the chat inbox business name. So what that means is we're going to go to chat settings. This is all of our emails. You can think of this, you can think of each inbox as an email. Okay. And then we're going to chat inboxes and newest one is at the bottom and settings for that. Scroll down to the bottom. I recommend friendly. That way it puts your first name there. Now you'll recognize here, you'll see that it's got your business at yourbusiness.com. I, Actually forgot what it's going to say if you don't do this. I think it puts in, oh yeah, that's right. It puts in this, the inbox name, if you don't set this. So if I left it like it was, it would say David Lamoureux at contact at GJC.

Got it.

That's why we have to do this. So we're going to do at George. And you go live. Save.

How great is it? Like you, whoever's on this call right now watching, you guys don't have to figure this out. We're showing you exactly what to do. David, he paved the road. You just gotta drive on it.

I've spent, I've spent hours testing and testing and figuring out the best ways to work this thing. Cool. So that's that. We're already done with that. And we can move on to the next step. Last step here is to set the email alerts. Okay, there's a couple of preferences here that you need to be aware of. Alright, so For the simplest setup, we're going to go down to the profile icon again. Going to go to profile settings and we're going to scroll down. And I recommend turning this one on. Alert events for conversations, not only assigns, but also toggle on for all. Okay. Because at first, all of the emails that come in are not assigned to you until you assign them to yourself, which you can do with an automation. or you can assign it to yourself once you start to reply to the email. Okay. But you won't even know about it unless we turn on an alert. So set it to all and come down here, check these two on. When a new conversation is created, make sure an email is sent to you. Push notifications are down here at the, uh, the, the bell, right? So if you have like your, you know, this pulled up, then you're going to hear it as a tab. You're going to put, you're going to hear it. Uh, but if you're out and about, then you're gonna definitely want the email one turned on. And I also recommend this one: a new message is created in an assigned conversation. Nice.

That's a big one, especially— I mean, yeah, stay on top of it. And the emails themselves, you mentioned this before, I think. Well, maybe not in this call, but there's a link in the actual email that'll take you to the conversation, right? Yep. So you could technically just respond directly on your phone if you wanted to.

Yep. There we go.

Hey, look at that.

There we go. This is from Tyson. Okay, so we can look at this thing in a couple of different ways. Here is like a top to bottom, you know, in order of most recently received emails all the way through the oldest emails from all of your different email inboxes. So you could look at it this way. Or you could look at it based off of which inbox are we looking at, which email? Contact George Sandroco. Cool. All right. Lastly, let's go look at how the email notifications are shown up to us. So I'm going to have to stop sharing that one and pull this one up and then start sharing this one.

Okay.

Interesting. And Darian says that you can also save this as a web app. To your home screen and enable notifications like we're saying, and then also get notifications to your phone.

Save it as a web app. Do you mean like save the, like, save the website to, to your home screen? Because I have done that.

I think so.

Yeah.

Yeah. Also, whenever you get these emails on your phone, you can click on the, the link that you see here. See, yeah, there you go. Perfect. So you'll start to get them from the bellman. Bellman is what is connected to those settings that we set in the profile icon. Okay, I've also set up this one here, which is an automation to be able to send me the whole transcript of the message, the email history. Okay. Otherwise, this is what it looks like. Bellman, new conversation started, created at support@georgecentralco.com. Well, you can click on this button here to go to the message hub, the actual message. And you can do this on your phone as well too.

Look at that.

So that's it, guys. That's how to get it. That's it.

That's your email.

That was a ton of value.

We might need a recap here.

Yeah, we'll do a recap, but like I mean, again, David went through this many, many times, so he knows what he's doing. But he did that in, let's say, 15 minutes, right, with comments and questions and, you know, all the things. You guys could— I mean, we could probably do it in 20 to 30 minutes and then save hundreds of dollars on email providers. Like, you just have it here. Would you spend 30 minutes to save hundreds of dollars?

Especially for like new projects. Like, if you're just trying to get something up and running and you're not trying to get it components, I don't know, set up at that moment in time, like it would work, uh, Google, Google Workspace inbox, or like, uh, I don't know, whatever you prefer, Outlook, right? Yeah.

Um, now let me just, let me share with you one more thing that you may want to know just so we cover it on this video. Uh, if you want to automatically assign all of the emails to you, then you would come down here to settings, chat settings, and click automations. And I've already got one here that says auto assigned to me. So let me show you how to do that. We're going to click add automation rule and just name it a rule. You can't actually save this without giving it a name and description. So auto assigned to me and same, it could be the same thing as in the second one. Auto assigned. Okay. Anytime that a conversation is created, the status is equal to open. Assigned to David.

Okay.

And create. And that's it. You're done. Cool, guys, right?

Yeah, that's awesome.

That's it.

And think about this, like, if, if you guys have bought the, you know, the 1CC offer and now you're an agency, you're a funnel building agency, now you can add email support, right? You can have this. And you can add that to your value stack. You can add it, you can have it as an add-on. I'm a funnel builder. Do you need support? Do you want to, you know, the, the emails that come through, do you want us to handle them or do you want to take those on? You want us to handle them? All right, that's just an extra monthly cost, right? You can do that for whatever a month, and it's free to you. It's already here. It's no extra cost. It's some time. But like, how crazy is this? It was mind-blowing I mean, I'm shocked I didn't know about this, and I don't— I wonder what else in ClickFunnels I don't know you can do. But it was so cool when David showed this to us that we're like, we have to show everyone. We have to show everyone.

Yeah. One of the things I like to do, uh, just as an extra, uh, bonus here, I like to have an autorespond to give them a confirmation that I got the email and let them know I'm going to be replying within 48 hours. So I have an email, you know, you've probably got it where you sent in a support email and it got you an auto, an automatic email back and you were like, oh cool, they got it. Cool. So what I did was I just took that and I copied it, you know, made it my own and created an automation for that as well. So you can do that over in the chat settings and automations. And I've got that one right here. So that one looks like this. When a conversation is created, I went ahead and made it for all my support inboxes to send a message.

God, that's so cool.

That's awesome. Okay.

Yeah.

I'm cur— who's gonna use this? Who's gonna, who's gonna actually start using this today?

Right?

I, I, you should. I am.

I'm definitely gonna start using this. Yeah. Um, and I, I know people are probably going to run into some issues. Not really understand how to, uh, get this set up, but right there, outreach@clickfunnels.com. Send us an email, we're happy to jump on a call with you and get you all set up with your included email inbox. Yes, it's all in your account. It's just add the message up and it's there.

There are some caveats that we should probably also cover though. The caveats— I'm sorry to be the bearer of bad news— it depends on your domain registrar. Uh, David kind of hinted at it for for a second there as he took a jab at GoDaddy. But before, before we do that, let me zoom in here. Actually, this is how his response came in, just so you can see it. It's live. Came in just fine.

But as soon as—

basically instantly. David from Georgetown Judo Club.

Nice.

But caveats, it does depend on your domain registrar. Um, you can technically transfer from one to another if you run into an issue where this doesn't work, right? Cloudflare, this guy right here, is probably one of the more common ones that you see people transferring to. Uh, it's where I host my own domains or manage my own domains because similar reasoning, uh, but for, well, just in general control over the domain. But if you run into an issue where where this doesn't actually work or you have to pay for it, you could keep that in mind.

Yeah. Fair heads up.

Yeah.

I've run into a lot of coaching clients where they host their domain on GoDaddy and I'm like, oh, I'm so sorry.

Yeah.

It used to be so big though. I get why people have GoDaddy. It's a huge, huge platform. I don't know. The entity is giant. So yeah.

GoDaddy, if you're listening, send us an email to outreach@clickfunnels.com and we can figure out how to make it work. How to make it work.

Yes.

Exactly.

Um, yeah, now, hey, I'll put this in the comments just so this is there. This will probably— this will change next week, but if you want to see it this week, um, here's a link for this slide here so you can see like the actual— the list, I guess, of what, uh, ones are free, what ones are technically a paid-for service for forwarding. Um, yeah, check it out.

Now, hey, let me also include this. If you would, let me go ahead and share mine again.

Oh yeah. Oh, sorry. So, ah, okay.

So we, we do have documentation help articles on how to do all this. So watch this video. This video may be the fastest streamlined version from start to finish, but if you want more details and questions, coming here to the support.myklickfunnels.com, typing in Message Hub. will probably get you some of those answers. Okay, lots of good different topics there.

And the click-through demo really helps, you know. I'm a visual learner. I, I know we have great documentation, and I— but for me, like, I like this. This is the way I would— I like to see and then do, and then I can remember.

Yeah, agreed.

Yeah.

Yeah. Okay, shall we summarize what we've talked about?

Let's do it.

Let's just start from the top, shall we?

Yes.

Yeah, okay. So starting off, I'm going to try to speak in David's words. Uh, oh, tell me, tell me if I'm wrong at any point.

Okay, okay.

So, uh, starting off, what you want to do is connect your domain to the platform, right? Whatever domain that you bought, whatever one you want to use. Hopefully it's from one of the green-listed domains or domain registrars. We showed a second ago in the slides. After that, you're going to go to your email settings inside of ClickFunnels, create a new email address that you want to use for your actual support email, uh, whether that's support@yourdomain.com, info, whatever, whatever you want to use. And then from there, we're going to go to add the Message Hub app inside of the platform. From there, all you have to do is go to your App Center inside of the platform, find Message Hub, click on it, click on the button that says add this to your workspace. That'll then take you to Message Hub. And with Message Hub, once you're in there, we're basically gonna go ahead and set up a new inbox. Set up a new inbox. It'll create or give you a forwarding URL for your new inbox you just created. And then last step is go to your domain registrar and add that forwarding rule.

It's simple.

Look at that. We did that walkthrough in 2 minutes, not even. You guys nailed it. I'll take it. All right.

Any, any questions out there?

Yeah, anybody have any questions? We have 3 minutes before we jump. We have a question from Brandon. Does this work with Cloudflare for free? It is on the free list. Yes, you're good to go. Yep.

Big one. We don't, we don't have time to, we don't have time to go over exactly every single one of them, how it works on every platform. So the overall general, you know, tips is look for the email section and then look for an email forwarding option.

Yeah. There you go. I also put the link in the, in the chat here or in the comments. If you ever want to refer back to it, it'll lead you back to this page. It's the, the last or bottom portion of the page that we're looking at right now.

Ah, yes.

And you can refer back to it if needed.

We keep this up for only a week until the next show when we have to reuse it again. So if you want to go look at the notes, uh, go there between now and next week.

I wonder if we can get this added to the docs.

Oh. Maybe a video, maybe. Okay. Okay.

That's fair. Fair point.

But super useful. Like now this is another thing where if people ask, you know, where can I host my emails or where can I receive these emails? ClickFunnels does that. Yeah. It's such a nice thing to like, so many things we can say, yeah, ClickFunnels does that.

And it's, yeah, it's great. This is a hidden one though.

Tyson is saying that like, if you're just testing an idea, you're not ready to jump all in into a Google Workspace or like, you know, all those things. but you just want to test it out and make sure that you can get support emails. This is an easy, really fast way and free way to get started with receiving emails.

Yeah. Yeah. Uh, especially if you are a funnel builder and you're building for clients, this is, this should be a part of your basic account setup. They need an inbox. Uh, Brandon, uh, be sure and go to the link above where it's, uh, /coachingcorner and you'll be able to pull that list up again.

Oh, wrong.

Oh, Mine was wrong. Let me get rid of mine.

Was this a Message Hub? Oh, that was for the docs.

Yeah, getting started with Message Hub.

All right, there we go.

All right, guys, you came to—

you came here, implement that in 20 minutes, 30 minutes, and you'll save hundreds of dollars. Yeah, and you can even charge for it. You can make more money with this for free.

Like, it's awesome. Yeah, I mean, again, we had no idea. Yeah, I always just default to Google Workspace right away as soon as I set up a domain, and that's like just the go-to. So this is not gonna be the next route I take. I got a new project.

Thank you, man.

Thank you, David. Appreciate it. You're welcome, buddy.

You're welcome. Thanks, guys. Was this helpful out there? I hope it was. Hope this helps you out in your business, save you some money.

Thank you.

All right, guys.

Have a fantastic Wednesday. We'll see you next week, and that's it for now. See you later.

Bye everybody.

See everyone.