This YouTube podcast episode (hosted/posted by Todd Dickerson) features Steve Harward in a conversation about building trust and converting visitors into loyal customers through relationships. Key points in this chunk: the importance of doing many small right things to earn trust, the “give first” mentality (referenced by the book Go Giver), how relationships can turn non-transactional interactions into paid commitments, and Steve Harward reflecting on life priorities at age 41 and choosing family presence over relentless business growth.
Chapters
You've got to do enough things right for over a period of time to have somebody say, I trust that person. If I can serve them. On these heart spark moments, my relationship.
Goes From a soft.
2 to an 8 in a matter of weeks. You've heard of the book Go Giver, and this guy, like, embodies this, and I've just seen it firsthand in the past. So I'm going to welcome Steve Harward. You've been a little bit preoccupied and busy.
You know, I'm 41 now, and I think being at this age of my life, the way you're viewing and you're looking at things, you're in the grind, you're having little ones, you want to be present, you want to be the best dad. But you're growing a business and there's a lot.
Your company is busier than it was. You're doing more revenue, you're impacting more people, you're impacting more lives, yet you're able to separate that a little bit.
I think it's just mindset difference, right? If I look at my schedule, I look at the business, I look at my responsibilities, it is. It's more bigger than it ever has been before. But I think knowing that I missed such crucial moments throughout their lives, I'm not willing to sacrifice them for just ultimately more business. It's just different.
So there is this moment where it does sometimes become transactional, but it wouldn't have if the relationship didn't happen.
What you were willing to do, the.
Financial commitment.
On this specifically, by the way, those are not cheap.
But what good.
Relationship is cheap?
Is this natural for you? Where did you understand that you had this unique ability of giving first and knowing that that has reciprocity later? This is going to.
