Tulloch PriestCo-founder, Gas Engineer Software · Co-founder of Gas Engineer Software

At some point you either grow or stop saying yes to new customers

8 Sept 2026 · 0 min

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0:29

In this brief segment, the speaker describes a pivotal moment in their business where they hit a physical capacity ceiling, forcing a choice between refusing new customers or expanding the team. They explain that hiring engineer Andy Gass provided the necessary bandwidth to serve more customers while also enabling the growth of a customer base, effectively resolving the bottleneck and allowing the business to scale.

I was sort of at that ceiling point where I physically couldn't have done any more than I was already doing. So it was, I either needed to start saying no to customers because we couldn't physically do anymore, or take on another engineer and give them the work and start building a customer base. So I think acquiring Andy Gass allowed things to happen. Like, you know, we all of a sudden had more customers, but I also had another engineer that was able to get to those customers. So it all sort of fell into place, I suppose.