Tulloch PriestCo-founder, Gas Engineer Software · Co-founder of Gas Engineer Software

You've spent years building a customer base and it’s worth a lot of £££

10 Sept 2026 · 1 min

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0:39

In this brief YouTube dialogue, Speaker A asks whether engineers recognize that their customer base constitutes a valuable, sellable asset. Speaker B responds that most engineers do not, largely because they focus on technical execution rather than business strategy. B emphasizes that preparing a business for sale involves more than monetary valuation; it also requires ensuring that long‑standing local customers continue to receive the service they expect after ownership changes. The conversation highlights a gap in engineers' awareness of business valuation and the importance of preserving customer relationships when planning an exit.

Chapters

Do you think that most engineers realize that their customer base is a sellable asset?
I don't think enough people do it. I think a lot of it may be down to them not knowing what they need to do to get it to that point as well. Like I said, people just go out and do their job and don't necessarily focus on the business aspect of it too much, just the doing part and getting the job done and getting the job done well. So although it is about selling the business and the business being worth something, it It's not just about the money, it's not just about the monetary value. It's also about, you know, those customers of yours that you've been with, that have been with you for years. You want to make sure that they're going to receive the service that they're used to because you're essentially probably going to still see them about because you're a local business.