Mark Osborne discusses designing tech products for users with different comfort levels. Some people resist features like real-time co-authoring, so solutions need to work for both tech-savvy and reluctant users.
'Cause not all people are the same in terms of our technology background, and some of us have different comfort levels. And so you kind of have to factor all those things in and then design and create a solution that actually serves the people wherever they are. 'Cause some people aren't really ready for co-authoring. They're not, they don't wanna have 2 people in the document at the same time. That just isn't, that isn't good for them.
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