Construction relies on informal phone calls to manage thousands of subcontractors, leaving no real record of how vendors actually perform. One team built a system to automatically collect feedback throughout a project instead of guessing at the end based on memory.
the construction industry, there is no system to be able to do that for all the thousands of subcontractors and vendors that somebody works with. Ah. And so, you know, all of that is very tribal. You usually pick up the phone, you call someone, and as you know, how you feel about something at the end, right, of that experience or that project really is not the same as what it was like throughout the entire length of that project. And so we've created a system that's able to actually automate a lot of the collection of that information.
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