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In this segment of the YouTube video, Mark Osborne, MBA, CEPA® references his book Are Your Leads Killing Your Business? to illustrate how pursuing the wrong type of customers can derail a company. He explains that customers who do not share the company’s product and buying vision tend to demand solutions that serve their immediate wants rather than the broader market need, pulling the business away from its competitive edge. Conversely, when a company attracts customers whose goals align with its vision, it can co‑create solutions, forming partnerships that enable mutual growth and keep the business ahead of competitors.

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