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In this excerpt, Mark Osborne emphasizes moving beyond merely generating more leads toward building a success‑oriented system that aligns the entire organization around clear end‑game goals. He argues that businesses should focus on what works, define the "endgame" they aim to achieve, and seek leads that meet three criteria—want, need, and can afford the product or service. Rather than applying isolated tactical fixes, the conversation should involve the whole company, ensuring that solutions are strategic, high‑quality, and supportive of long‑term growth.

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