Mark Osborne explains how documented processes and systems create freedom by preventing recurring fires, reducing mistakes and rework, and avoiding sales-to-operations misalignment that stunt growth.
I absolutely agree that, that process and systems create freedom because when you're not fighting the same fires over and over and over again, when you're not making mistakes and rework because you don't have a documented process, right? When your salespeople are selling things that your operations team doesn't know about, that creates the kind of havoc that just absolutely stunts and limits your growth.
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