Mark Osborne explains why documenting a process or handing it to someone isn't enough. A true system requires empowering people to make decisions and move work forward independently, not just follow steps.
And that's one of the things that we see when building systems for folks oftentimes is just because you've described a process, and even if you've put someone else's name on that process, if you haven't empowered them to actually move it through, you don't really have a system in place. You've just got a playbook, but you still own all the decision-making. That's not an independent system.
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