Mark Osborne explains why many businesses can't grow: the founder keeps all the operational knowledge in their head. When you document clear processes instead, you can actually delegate and scale without micromanaging every decision.
And one of the fastest ways that we see to enable that is by creating and documenting processes. Mm-hmm. Because, you know, very often if the whole thing lives between your ears, well, then it's pretty much impossible to put someone else in charge of it because they don't know how it's being run today. You have to sit on their shoulder and guide their hand on every mouse click.
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