Mark Osborne explains why most companies fail at systems for renewals, upsells, and referrals. Consistent implementation of these systems drives roughly 70% organic growth. Small projects compound into long-term success when you actually stick to them.
And it's really the companies that kind of struggle to either implement a system or then to follow the system that they've implemented, which a lot of them, they'll write it down on paper, but they don't stick to it. And it's really clear that you guys believe in and actually sort of follow the systemic approach because you don't get that 70% organic growth unless you have a system for asking for renewals and upsells and referrals and all those things. Yeah.
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