Mark Osborne says founders scaling startups to $5 million often become bottlenecks because they run operations on intuition and tribal knowledge instead of documented processes. As the company grows, this informal approach breaks down.
One of the things that I've noticed is a lot of times founders at companies that have grown quickly, call it from $0 to $5 million over the course of a few years, they have become the bottleneck because they had the vision and then they built the sort of the way that the company operates, whether there's really operating principles behind that or just sort of tribal knowledge.
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