Mark Osborne discusses why teams struggle after implementation and how adding more coaching touchpoints helps them gain traction. The key is consistent support, not just handing off a system and hoping it sticks.
So having the ability to run that and coach a team through it, if they're— if they've self-implemented, if they've had an implementer, I create many more touchpoints in order to make sure that that creates success for them and they truly get the traction that they're looking for so they get the most out of it.
How Can You Maximize Your Business Value Before Selling? with Randy Katz Video
