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This content was created by Mark Osborne, MBA, CEPA®. This content was uploaded by Mark Osborne, MBA, CEPA®. This is a YouTube video titled "Uncovering Hidden Profit Potential" (created 2024-05-06). The excerpt is a single-speaker business talk in which the presenter discusses analyzing profitability across multiple service offerings, identifying services that lose money, and options to improve margins — dropping unprofitable offerings, raising prices, or improving delivery via systems and people to boost the bottom line.

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