Mark Osborne explains that company culture isn't just stated values, but the daily habits and behaviors that make employees actually live those values. When culture works, even people far from leadership act in ways that keep the company's promise to customers.
That by itself really isn't culture. It's your values plus your habits. So, it's the values that you have and then the behaviors that you do on a regular basis. Those 2 things together are what create the culture of an organization. And that's what allows the person who's 5 steps down from the CEO, who may have never been in the same room with him, to approach each task with the same mindset that is going to deliver the promise to the customer
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