Mark Osborne explains why most business transformations fail: companies buy technology first, then try to fit their old processes into it instead of redesigning how they work and changing people's mindsets. This backwards approach causes missed deadlines and abandoned programs.
ABM, people start with the technology, then they look for how do we shoehorn our existing process into the technology instead of— and then also they aren't, you know, focusing on the people and the mindset, which is why the timetables run out, because there's all this pressure on. We spent so much on technology, we never really took the time to create the process, so the people lose their patience. And that's why so— that's why 80% of the programs fail.
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