Mark Osborne explains why McKinsey found 70% of digital transformations fail: people resist change. The mistake most companies make is prioritizing technology first instead of balancing the golden triangle of people, process, and technology.
One of the things that I always realize, and McKinsey actually says that 70% of digital transformations fail because of resistance from the people. And one of the things that I've seen with many clients that most of it go and directly implement or integrate technology is that they start, if you recall the golden triangle, the PPT, right? The people, process, technology. Technology. Most people start with technology. They try to recreate the processes, and then people, it's just an afterthought.
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