Mark Osborne explains why documenting your systems and processes matters. When procedures live only in one person's head, your team can't take time off, delegate effectively, or improve together. Written systems let others iterate and build on what you've created.
So, that brings up so many good things. The first is, and one of the things that I've been spending some time on recently is thinking about sort of company culture. And a lot of companies, the first thing that they do once they start to think about, how do I take at least a week vacation or maybe 2, is they got to build some systems and processes. Mm-hmm. And so, maybe they start to build that. Once you have those systems and processes, just as you said, it actually creates a better environment for collaboration because once the system's written down and doesn't live between your ears anymore, well, then someone else can look at it and say, hey, what if we did this? Whereas they could never do that if it only lives between your ears. And so you create an opportunity for other people to do their best work. You also create the opportunity for you to give permission for folks to do it.
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